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Hotel Operations Director

1 week ago

Dubai, Dubai, United Arab Emirates Estemarat Group Full time

Estemarat Group seeks an exceptional Hotel Operations Director to lead our Dubai property to new heights. This dynamic role demands a seasoned professional who can drive operational excellence, boost guest satisfaction, and elevate revenue growth.

Key Responsibilities:
  • Lead Hotel Operations: Oversee all aspects of hotel management, including front office, housekeeping, food and beverage, and maintenance, ensuring seamless service delivery.
  • Enhance Guest Satisfaction: Develop and implement strategies to exceed guest expectations, maintaining a high review score through diligent staff supervision and prompt issue resolution.
  • Recruit and Train Staff: Attract, train, and motivate top talent to build a high-performing team that embodies Estemarat Group's values and standards.
  • Drive Revenue Growth: Collaborate with sales and marketing teams to create innovative marketing plans, increase occupancy rates, and optimize financial performance.
  • Ensure Compliance: Monitor regulatory requirements, safety standards, and company policies to guarantee a secure and compliant work environment.

Qualifications and Skills:

  • Hospitality Management Expertise: Possess a Bachelor's degree in Hospitality Management or a related field and extensive experience as a Hotel Manager or General Manager.
  • Strong Leadership Abilities: Demonstrate excellent leadership, organizational, and problem-solving skills, fostering a positive work culture and driving results-oriented teams.
  • Technical Proficiency: Be proficient in using hotel management software and MS Office, ensuring seamless data analysis and reporting.
  • Cultural Competence: Possess outstanding communication and interpersonal skills, facilitating effective collaboration with diverse stakeholders and customers.