Customer Experience Director

1 week ago


Abu Dhabi, Abu Dhabi, United Arab Emirates First Abu Dhabi Bank PJSC Full time

As a Customer Experience Director at First Abu Dhabi Bank PJSC, you will be responsible for delivering exceptional customer experiences through effective relationship management and strategic planning.

Key Responsibilities
  • Develop and implement account plans to drive business growth and increase customer satisfaction.
  • Build and maintain strong relationships with customers and stakeholders to ensure seamless issue resolution.
  • Collaborate with product partners to develop cross-selling opportunities and enhance product offerings.
Requirements
  • 5+ years of experience in retail banking or customer relationship management.
  • Bachelor's Degree in Business Administration, Finance, or a related field.
  • SCA certification (CISI Level 3) and UAE Rules & Regulations knowledge.


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