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Luxury Hotel Services Coordinator

1 week ago

Dubai, Dubai, United Arab Emirates Palazzo Versace Dubai Full time
Job Description

The Duty Manager is a critical role within the front office department at Palazzo Versace Dubai. As a key member of our operations staff, you will be responsible for managing the day-to-day functions of our front office, ensuring excellent service delivery and maintaining high levels of customer satisfaction.

Key Responsibilities
  • Conduct daily shift briefings and monthly communication meetings to ensure all team members are aware of hotel events, VIP guests, and operational procedures.
  • Prepare weekly rosters and monthly attendance sheets for the Front Office team, ensuring accurate recording of working hours and leave entitlements.
  • Control lieu days and public holidays accumulation, ensuring fairness and equity among team members.
  • Assist with probationary and yearly appraisals, providing feedback and coaching to help team members improve their performance.
  • Arrange and conduct bi-weekly feedback sessions, encouraging open communication and team engagement.
  • Monitor and control overbooking situations, handling guest check-outs as needed to minimize disruption to the hotel's operations.
Candidate Profile
  • Bachelor or Master Degree in Hospitality or related field.
  • Minimum three years' experience in Front Office leadership roles in 5-star hotels with 200+ rooms.
  • Health & Safety certification and Task Trainer/Group Trainer qualifications.
  • Excellent team leading and Guest Relation Management skills, with the ability to work in a multi-cultural environment.