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Market Insight Senior Supervisor

2 months ago

Dubai, Dubai, United Arab Emirates The Cigna Group Full time
Job Description:

We are seeking a highly skilled and independent Senior Analyst to join our International Health Insights team, based in a global health insurance company.

As a Senior Analyst, you will be responsible for managing and conducting tracking studies for International Health markets (Americas, Europe, MEA and APAC) as well as other strategic B2B and B2C research as required.

Key Responsibilities:
  1. Tracking Studies
    • Independently plan, design and execute annual research studies.
    • Develop and implement data collection strategies to ensure accurate and timely data collection, with the appropriate incentives.
    • Script surveys and monitor fieldwork in research software.
    • Maintain and update data visualization tools where data is housed.
    • Monitor and track trends over time to identify patterns, correlations, and areas of improvement.
    • Collaborate with cross-functional teams to align research objectives with business goals.
  2. Data Analysis and Interpretation
    • Analyze data using statistical techniques and qualitative methods.
    • Identify key drivers of customer satisfaction, loyalty and advocacy.
    • Perform segmentation and profiling of customer groups based on scores.
    • Conduct in-depth statistical analysis to uncover actionable insights and trends.
    • Prepare comprehensive reports and visualizations to present research findings to senior stakeholders.
  3. Insights and Recommendations
    • Translate research findings into actionable recommendations for business strategies and decision-making.
    • Provide strategic guidance to improve customer experience and loyalty.
    • Collaborate with product, marketing, sales and operations teams to implement insight-driven initiatives.
    • Monitor and evaluate the impact of implemented strategies and initiatives.
    • Stay up to date with industry trends and best practices in qual and quant research.
  4. Cross-functional Collaboration
    • Collaborate with internal stakeholders to define research objectives and requirements.
    • Work closely with data analysts, strategy & planning, customer experience teams, and other teams to gather necessary data.
    • Communicate research findings and insights effectively.
    • Participate in team meetings and workshops to share knowledge and expertise.
  5. External Vendor Management
    • Independently manage RFPs, contract approvals and invoice processing.
    • Liaise with external vendors on methodology, sampling, fieldwork progress, incentive planning, reporting and data analysis.
    • Efficiently check and ensure research outputs are accurate and of high standard.
    • Analyze and synthesize data for report writing.

The role will report to and be under the supervision of the Associate Director.

Qualifications and Skills:

  • Bachelor's or Master's degree in Statistics, Market Research, Psychology or related discipline.
  • Excellent command of both written and spoken English.
  • Proven experience (minimum 3 years) in managing research trackers and/or customer research independently.
  • Strong knowledge of research methodology and best practices.
  • Proficiency in statistical analysis software (e.g., SPSS, R, Python) and data visualization tools (e.g., Tableau, Power BI).
  • Solid understanding of research design, survey methodologies, and statistical analysis techniques.
  • Excellent analytical and critical thinking skills.
  • Strong written and verbal communication skills to present complex data and insights clearly.
  • Ability to work independently, manage projects simultaneously, and meet deadlines.
  • Ability to work flexibly across time zones (APAC, Europe, Middle East).
  • Detail-oriented with a focus on accuracy and quality of research outputs.
  • Experience in the health insurance industry is a plus.

About The Cigna Group:

The Cigna Group is a global health insurance company that advocates for better health through every stage of life. We guide our customers through the healthcare system, empowering them with the information and insight they need to make the best choices for improving their health and vitality.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.