Patrons & Membership Unit Head - Abu Dhabi
1 week ago
The Patrons & Membership Unit Head plays a pivotal role in driving revenue growth and membership engagement for Al Nahiya Group. This senior leadership position oversees the development and implementation of membership programs, patrons circles, and cultivation events to achieve strategic objectives.
Key Responsibilities- Collaborate with the Development & Partnerships Manager to design and execute medium- and long-term plans for membership programs and patrons circles, aligning with the organization's vision, mission, and strategic objectives.
- Lead the implementation of membership and patrons programs, including proposal writing, formalization, presentations, deployment, and program monitoring.
- Identify best practices through benchmarking, forecasting, and monitoring membership and patrons programs.
- Analyze and evaluate member and patron expectations to maintain loyalty and engagement.
- Oversee visitor management tools and structures, ensuring up-to-date records of all membership programs.
- Lead and promote the organization's cultural and service offerings related to membership programs.
- Advance the membership programs data roadmap, defining, proposing, and implementing membership studies and surveys.
- Manage individual cultivation events in coordination with internal stakeholders, such as exhibitions previews and the organization's annual gala dinner.
- Lead collaborations with key partners to enhance membership offerings, including collaborations with museums, universities, and other institutions.
- Prepare related presentations, reports, and metrics for the Development & Partnerships Manager.
- Provide performance management, career development guidance, and development of key performance indicators (KPIs) for direct reports.
- Ensure operational excellence in achieving KPIs, working towards establishing a sustainable financial model by achieving set financial targets and driving internal process improvement and efficiency.
- As a brand ambassador, consider the customer perspective in all projects, working to understand and manage all stakeholders.
- As a leader, create learning opportunities through collaboration, knowledge transfer, or employee development, driving employee engagement and growth across the organization.
- 8-10 years of post-graduate experience in partnership projects, including loyalty programs, ideally in a cultural environment or in Communication/ Marketing jobs.
- 2-3 years of experience in a management role, including leading and managing people.
- Fluency in English.
- Fluency in Arabic or French would be an added value.
- Bachelor's degree in Marketing, Communications, Public Relations, or related disciplines.
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