Customer Service Team Lead
7 days ago
The Customer Service Team Lead is responsible for overseeing the daily operations of the call center, ensuring that all team members are meeting their performance targets and providing exceptional customer service. This role requires strong leadership skills, excellent communication abilities, and a keen eye for detail.
Responsibilities- Team Management: Supervise and guide a team of customer service representatives to ensure they are meeting their performance targets and providing high-quality service to customers.
- Performance Monitoring: Track and analyze key performance indicators (KPIs) to identify areas for improvement and develop strategies to enhance team performance.
- Training and Development: Provide ongoing training and development opportunities to enhance the skills and knowledge of customer service representatives.
- Customer Communication: Handle customer complaints and concerns in a professional and courteous manner, resolving issues efficiently and effectively.
- Collaboration: Work closely with other departments to ensure seamless communication and coordination.
- Education: Relevant degree in a field such as business, communications, or a related field.
- Experience: A minimum of 3 years of experience in a senior/supervisory role in a contact center environment.
- Language Skills: Fluent in Arabic and English.
- Soft Skills: Strong leadership, interpersonal, and problem-solving skills, with excellent verbal and written communication skills.
- Employment Visa: Provided by the company.
- Paid Annual Leave: Generous annual leave package.
- Medical Insurance: Comprehensive medical insurance coverage for self and dependents.
- Return Air Ticket: Return air ticket every two years for self and three dependents.
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Customer Service Team Lead
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Customer Service Team Lead
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Customer Service Team Lead
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Customer Service Team Lead
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Customer Service Lead
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Customer Service Quality Lead
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