Service Operations Director

1 day ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Dicetek LLC Full time

We are looking for a highly skilled Service Operations Director to lead our service operations team. As a seasoned professional in IT service management, you will be responsible for developing and implementing strategies to improve service quality, efficiency, and customer satisfaction.

Key Responsibilities:
  • Team Management: Lead teams of service delivery professionals (e.g., service desk staff, technical support teams, field engineers) and ensure they have the resources and support needed to perform effectively.
  • Vendor Management: Coordinate with third-party vendors or service providers to ensure that services are delivered according to agreed standards and SLAs.
  • Quality Assurance: Ensure that service delivery processes, outputs, and deliverables meet the required quality standards. Regularly review and improve processes to maintain high service quality.

You will work collaboratively with cross-functional teams to achieve business objectives and drive continuous improvement initiatives.


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