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Contact Center Project Manager
1 week ago
As an IVR Channel Owner at First Abu Dhabi Bank, you will play a pivotal role in enhancing customer experience through efficient technology implementation.
About You:
- Minimum 2 years of experience within the customer service industry
- General Banking experience with sound operational understanding
- Understanding of Contact Centre technology such as IVR and web workflow management software
- Bachelor's degree or higher
Main Accountabilities:
- Reviewing standard operational procedures (SOPs)
- Preparing MIS to meet performance standards
- Establishing relationships with clients' senior management
