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Abu Dhabi, Abu Dhabi, United Arab Emirates First Abu Dhabi Bank FAB Full timeAbout the RoleThe Technical Project Manager for Contact Centre Solutions will be responsible for leading project handling of the Contact Center by raising IT requirements, designing new processes and features within the CRM and IVR channel. This involves providing efficient solutions to increase productivity, First Call Resolution, and Net Promoter Score.To...
Contact Center Specialist
2 weeks ago
Job Resources is hiring a Contact Center Specialist to provide exceptional customer service to our clients. The successful candidate will have strong communication skills, both written and verbal, and a minimum of 2+ years of experience in a similar role.
Key responsibilities include:
- Responding to customer inquiries and resolving issues promptly and efficiently
- Providing product information and answering questions about our services
- Collaborating with internal teams to resolve complex customer issues
- Documenting customer interactions and updating records accordingly
As a Contact Center Specialist, you will play a vital role in ensuring customer satisfaction and loyalty.
Seniority LevelEntry level
Employment TypeFull-time
Job FunctionCustomer Service
IndustriesTransportation, Logistics, Supply Chain, and Storage
