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Client Relationship Manager

3 weeks ago

Dubai, Dubai, United Arab Emirates SV Digital Full time

SV Digital Mission

We are a dynamic and innovative digital marketing agency dedicated to helping businesses succeed in the digital landscape. Our team of experts works collaboratively to create customised strategies that drive business growth.

Job Summary:

We are seeking a Client Service Executive to join our team and help us maintain excellent client relationships while ensuring the successful execution of digital marketing campaigns.

Key Responsibilities:

  • Build and maintain strong relationships with assigned clients.
  • Translate client goals, objectives, and challenges into effective digital marketing strategies.
  • Collaborate with cross-functional teams to ensure successful project execution.
  • Develop and present client reports, performance metrics, and recommendations.
  • Monitor project timelines and budgets, ensuring projects are delivered on time and within scope.
  • Follow up on pending & recurring payments.
  • Identify opportunities for upselling and expanding services to existing clients.
  • Stay up-to-date with industry trends and digital marketing best practices.
  • Handle client inquiries, concerns, and feedback in a timely and professional manner.
  • Assist in the preparation of proposals, contracts, and statements of work.

Requirements:

  • Bachelor's degree in Marketing, Business, or a related field.
  • Min 1-2 years experience in client service or account management, preferably in a digital marketing agency.
  • Strong understanding of digital marketing channels.
  • Excellent communication and interpersonal skills.
  • Exceptional problem-solving and organisational abilities.
  • Proficiency in project management tools and software.
  • Ability to work collaboratively in a team and independently when necessary.
  • Detail-oriented with a commitment to delivering high-quality results.
  • Strong analytical skills and the ability to interpret data and metrics.
  • Client-focused mindset with a passion for delivering exceptional service.