Senior Client Relationship Manager

4 days ago


Dubai, Dubai, United Arab Emirates Client of Talentmate Full time

Bachelor of Business Administration(Management)

Nationality

Any Nationality

Vacancy

1 Vacancy

Job Description

We are looking for a highly motivated and experienced Senior Client Relationship Manager to nurture and grow client relationships. The ideal candidate will be responsible for ensuring client satisfaction, driving business growth, and maintaining long-term partnerships.

Responsibilities:
  1. Develop and maintain strong relationships with key clients to understand their needs and business objectives.
  2. Serve as the primary point of contact for high-value clients, addressing concerns and ensuring their satisfaction.
  3. Identify opportunities for upselling and cross-selling services to maximize revenue.
  4. Collaborate with internal teams to ensure seamless service delivery and client success.
  5. Analyze client data and feedback to enhance service offerings and improve customer experience.
  6. Negotiate contracts and agreements to maintain a mutually beneficial relationship.
  7. Monitor industry trends and competitor activities to identify business opportunities.
  8. Prepare reports and present client performance insights to management.
Requirements:
  1. Bachelor's degree in Business Administration, Marketing, or a related field.
  2. Proven experience in client relationship management, preferably in a senior role.
  3. Strong communication, negotiation, and interpersonal skills.
  4. Ability to analyze client needs and propose tailored solutions.
  5. Experience with CRM software and data analysis.
  6. Strong problem-solving skills and the ability to manage multiple clients effectively.
  7. A proactive and results-driven approach to client satisfaction.
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