Customer Engagement Strategist

4 days ago


Abu Dhabi, Abu Dhabi, United Arab Emirates PayTech Nexus Ltd Full time
What We're Looking For

At PayTech Nexus Ltd, we are committed to delivering exceptional customer experiences. As a Loyalty Manager, you will be responsible for optimizing card spend and leveraging loyalty programs to drive business outcomes.

  • Responsibilities:
  • Configure and test loyalty campaigns to drive business results
  • Execute spend and acquisition system setup in the loyalty system
  • Conduct end-to-end testing strategy for execution in the loyalty system
  • Develop and execute test cases to ensure accuracy of new campaign components
  • Present test strategy execution for business approval to obtain sign-off pre-go-live
  • Monitor the monthly financial performance of new loyalty propositions for each card product
  • Compare the financial impact against business case metrics to ensure programs deliver outcomes and ROI
  • Forecast budgets based on actuals and projections for in-year contra costs estimates

This role requires a strong understanding of card-specific engagement strategies and loyalty program management tools/CRM/financial reporting. You will work closely with digital and marketing teams to drive desired customer behavior.

  • Requirements:
  • Bachelor's/Master's degree in Business Administration, IT, Finance, Banking, or a related major field of study
  • Minimum 3-5 years of experience in the banking/financial industry with strong financial acumen and technical knowledge


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