Engineering Technical Support Lead
12 hours ago
About this Role:
As a Technical Support and Training Specialist, you will play a crucial role in supporting clients, customers, distributors, and dealers with their technical queries. You will also be responsible for delivering product training and technical workshops to enhance their skills and knowledge.
Your Key Tasks:
- Provide expert technical support to clients, customers, distributors, and dealers.
- Develop and deliver comprehensive product training and technical workshops.
- Design and implement a training calendar, including training materials and modules.
- Stay current with product knowledge to provide the best technical solutions.
- Lead e-Learning training sessions for regional teams and distributors.
- Conduct market research and analyze competitor products.
- Oversee product certification processes and ensure compliance with regulatory requirements.
- Manage and update the product range to meet regional standards and regulations.
Your Qualifications:
- Bachelor's degree in engineering, preferably mechanical engineering.
- At least 4 years of technical training experience within the engineering/construction products/building solutions/HVAC/building materials industry.
- Proven track record of designing and delivering successful training workshops.
- Familiarity with after-sales and spare-parts servicing.
- Excellent communication skills in Arabic and English.
- Ability to travel in the region.
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