Luxury Experience Manager

1 week ago


Dubai, Dubai, United Arab Emirates Emaar Full time
Job Summary

We are seeking a highly skilled and experienced Guest Services Ambassador to join our team at Emaar. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and ensuring that every interaction with our guests is memorable and luxurious.

Key Responsibilities
  1. Guest Welcome and Farewell Services: Provide warm and personalized welcome and farewell services to all guests, ensuring that they feel valued and appreciated throughout their stay.
  2. Arrival and Departure Experience: Oversee the arrival and departure experience for all guests, ensuring that it is seamless and luxurious, and that every guest feels like a VIP.
  3. Guest Services and Support: Offer distinguished service to all guests, providing warm, genuine hospitality and ensuring that their needs are met promptly and efficiently.
  4. Concierge Services: Act as a mobile concierge for all guests, providing personalized assistance and guidance to ensure that they have a memorable and enjoyable stay.
  5. Team Collaboration: Work closely with other teams to ensure seamless service delivery and to maintain high standards of guest satisfaction.
  6. Guest Feedback and Surveys: Encourage feedback from guests, participate in guest surveys, and support the implementation of action plans to improve guest satisfaction.
Requirements
  1. Experience: 2 years of experience in Guest/Customer services within a 4- or 5-star hotel property.
  2. Qualifications: Appropriate qualifications, preferably a degree/diploma in Hotel Management.
  3. Language Skills: Proficiency in English and preferably a second foreign language.
  4. Skills and Abilities: Extremely organized, good planning skills, sensitive to guest and shopper needs, high emotional intelligence, proactive in addressing and resolving issues, emotional maturity, and ability to work under pressure.


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