Restaurant Hostess

1 week ago


Ras alKhaimah, Ra’s al Khaymah, United Arab Emirates Accor Full time

Job Summary:

We are seeking a highly skilled and experienced Restaurant Hostess to join our team at Accor. As a key member of our front-of-house team, you will be responsible for providing exceptional guest service and ensuring a seamless dining experience for our customers.

Key Responsibilities:

  1. Guest Service and Relations:
  • Develop and maintain a thorough knowledge of the restaurant's layout, including table numbers, section assignments, and menu offerings.
  • Ensure that all guests are greeted promptly and efficiently, and that their needs are met in a timely and professional manner.
  • Anticipate and respond to guest requests and concerns, providing solutions and alternatives when necessary.
Reservation and Seating Management:
  • Manage reservations and seating assignments, ensuring that guests are seated in a timely and efficient manner.
  • Communicate with guests regarding seating availability and any changes to their reservations.
Hostess Stand and Menu Management:
  • Ensure that the hostess stand is clean and organized, with all necessary materials and information readily available.
  • Manage menu inventory and ensure that all menus are clean and in sufficient quantity.
Communication and Teamwork:
  • Communicate effectively with the front-of-house team, including servers, bartenders, and management, to ensure seamless service and guest satisfaction.
  • Collaborate with the team to resolve guest complaints and concerns in a professional and courteous manner.
Adaptability and Flexibility:
  • Be flexible and adaptable in a fast-paced environment, with the ability to multitask and prioritize tasks as needed.
  • Anticipate and respond to changing guest needs and preferences, ensuring that their experience is exceptional and memorable.

Requirements:

  • Previous experience as a Restaurant Hostess or in a similar role.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask with ease.
  • Knowledge of restaurant operations and procedures.
  • Ability to work effectively in a team environment.

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