Retail Store Leader

3 weeks ago

Dubai, Dubai, United Arab Emirates SEPHORA Full time
About the Role

We are seeking a highly skilled and experienced Store Manager to join our team at Sephora. As a Store Manager, you will be responsible for leading a team of retail professionals to deliver an exceptional customer experience and drive sales growth.

Key Responsibilities

**Client Experience**

  • Embody Sephora's Attitude and set an example for the team.
  • Provide support to the team in difficult situations to ensure client satisfaction.
  • Coach and train the team to meet commercial and operational KPIs.
  • Take on floor leadership segments and ensure the floor is always managed and covered.
  • Energize and motivate the team to deliver an addictive experience for our clients.
  • Analyze overall satisfaction and propose action plans to enhance the customer experience.
  • Work with the team to offer our Beauty Services and maximize client satisfaction.
  • Support the Area Manager in analyzing results and proposing action plans to enhance client experience.
  • Maintain and enforce quality customer service and resolve customer service complaints.

**People**

  • Motivate and develop the team through daily coaching and observations.
  • Communicate and inspire the team on business strategy, vision, and relevant information.
  • Increase team confidence and motivation through praise and feedback.
  • Identify, engage, and develop talents and secure succession plans in collaboration with the Area Manager.
  • Ensure the team attends training and follow up after training.
  • Ensure the team uses E-learning tools and follow up on average training frequency.
  • Ensure an addictive beauty experience through monthly assessments.
  • Facilitate team meetings to analyze and discuss performance.
  • Be responsible for the Development and improvement plans of the entire assigned team.
  • Oversee the annual leave of the team and liaise with the Area Manager for final validation.

**Sales**

  • Inspire the team to achieve commercial and operational KPIs and create improvement plans.
  • Reinforce sales policies and techniques established at Sephora University.
  • Balance and drive sales targets.
  • Achieve the desired market share for services.
  • Share achievements with colleagues and animate the floor to motivate the team.
  • Create internal competitions to motivate the team and boost achievements.
  • Analyze results and create action plans to achieve set targets.

**Operations**

  • Apply policies and procedures regarding products, testers, prices, merchandising, and other partners.
  • Contribute to maintaining an excellent store image through cleanliness and product restocking.
  • Enforce the team to apply and follow established policies and procedures.
  • Accurately monitor stock availability.
  • Propose podium orders and track daily performance.
  • Drive operational KPIs and create improvement plans.
  • Align with Category Departments on shelving plans, novelties, brand relocations, and grid changes.

**Business**

  • Support the Area Manager with knowledge of market conditions, competition, client needs, etc.
  • Analyze relevant KPIs and propose action plans for improvement.
  • Develop and propose short- and long-term strategies to drive top and bottom line/brands sales.
  • Manage business KPIs and team selling behavior in high-volume stores.
  • Provide product recommendations and qualitative feedback based on local knowledge.
  • Put in place action plans to boost business and maximize product performance.
  • Plan, implement, and oversee in-store promotional events or displays.
  • Follow trends and perform market visits and analyses to understand the local market.
  • Ensure all Business reports are completed efficiently.

**Know How**

  • Project an exceptional image and body language in accordance with Sephora's guidelines.
  • Keep up to date on trends and products.
  • Inspire, mentor, and coach the team.
  • Transfer knowledge and create a highly performing culture in the store.

**Requirements**

  • Advanced Product Knowledge.
  • Intermediate knowledge on health and safety procedures.
  • Proven successful role in managing.
  • Minimum 5 years' experience in store management.
  • Bachelor's degree.
  • English – advanced level.

We are looking for a passionate and results-driven individual who embodies Sephora's culture and values. If you have a passion for people and making a difference, we encourage you to apply for this exciting opportunity.

  • Sales Team Leader Retail Electronic Store

    3 weeks ago

    Dubai, Dubai, United Arab Emirates Sharaf DG LLC Full time

    Job SummaryWe are seeking a highly motivated and experienced Sales Team Leader to join our Retail Electronics team at Sharaf DG LLC. As a Sales Team Leader, you will be responsible for leading a team of sales professionals to achieve sales targets and provide exceptional customer service.Key ResponsibilitiesSales Performance: Achieve individual sales targets...

  • Retail Store Operations Leader

    1 month ago

    Dubai, Dubai, United Arab Emirates IIQAFGROUP Full time

    Key ResponsibilitiesOversee and direct retail store operations, ensuring adherence to organizational policies and procedures.Formulate and execute strategies aimed at boosting sales and enhancing profitability.Evaluate and interpret sales performance and market dynamics to uncover growth opportunities.Offer direction and assistance to store managers in...

  • Sales Team Leader Retail Electronic Store

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Sharaf DG LLC Full time

    Job SummaryWe are seeking a highly motivated and experienced Sales Team Leader to join our team at Sharaf DG LLC. As a Sales Team Leader, you will be responsible for leading a team of sales professionals to achieve sales targets and provide exceptional customer service.Key ResponsibilitiesLead a team of sales professionals to achieve sales targets and...

  • Team Leader

    3 weeks ago

    Dubai, Dubai, United Arab Emirates Asterix Communications Full time

    About UsAsterix Communications, a leading luxury retail company, is seeking a highly skilled Team Leader to join our team. As a leader in luxury retail, we host a portfolio of some of the world's best luxury brands in the fashion, jewelry, home, and department store categories.About The RoleThe Team Leader will be responsible for ensuring excellent customer...

  • Store Manager

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Talent Pal Full time

    About the RoleThe Store Manager is a key leadership position responsible for driving sales growth, improving customer satisfaction, and maintaining operational excellence in a retail store environment. This role requires a strong leader who can motivate and develop a team of sales associates to achieve business objectives.Key ResponsibilitiesCustomer...

  • Retail Operations Leader

    1 month ago

    Dubai, Dubai, United Arab Emirates Eram Talent Full time

    Position OverviewWe are seeking a dedicated and experienced Retail Operations Leader to oversee our luxury retail store. This role is pivotal in ensuring that our team delivers exceptional customer experiences while achieving sales targets.Key ResponsibilitiesManage daily operations of the retail store, ensuring adherence to company standards and...

  • Retail Operations Leader

    1 month ago

    Dubai, Dubai, United Arab Emirates Approach People Recruitment Full time

    About the Company:Approach People Recruitment is proud to represent a prestigious global brand known for its luxurious fragrances, synonymous with elegance and superior craftsmanship.Position Overview:We are in search of a passionate and dynamic Retail Operations Leader to manage the flagship store in a vibrant market. This role is an exceptional opportunity...

  • Retail Operations Leader

    1 month ago

    Dubai, Dubai, United Arab Emirates Noon Dubai Full time

    Role OverviewAs a Retail Operations Leader, you will be responsible for the effective management of multiple Dark Stores within your designated cluster, ensuring optimal fulfillment and logistics operations.Key ResponsibilitiesOversee the daily functions of Team Leads in their respective stores.Ensure compliance with established Standard Operating Procedures...

  • Retail Store Manager

    6 days ago

    Dubai, Dubai, United Arab Emirates Kerzner International Management Full time

    Kerzner International Management is seeking a highly skilled and experienced Retail Store Manager to join our team. As a key member of our retail operations team, you will be responsible for the overall management of our retail stores, including sales, customer service, and inventory management. Your primary focus will be on ensuring that our stores are...

  • Retail Operations Leader

    1 month ago

    Dubai, Dubai, United Arab Emirates Approach People Recruitment Full time

    About the Company:Our client is a prestigious global brand in the luxury fragrance industry, known for its exquisite products and exceptional quality. They are expanding their presence and are looking for a passionate and skilled individual to take on the role of Store Manager.Position Overview:The Store Manager is crucial in steering the daily functions of...

  • Retail Store Manager

    3 weeks ago

    Dubai, Dubai, United Arab Emirates Al-Futtaim Full time

    About the RoleWe are seeking a highly skilled and experienced Store Manager to join our team at Al-Futtaim Retail. As a Store Manager, you will be responsible for leading a team of sales associates and ensuring the store operates efficiently and effectively.Key ResponsibilitiesSales Performance: Drive sales growth and profitability by implementing effective...

  • Retail Store Supervisor

    6 days ago

    Dubai, Dubai, United Arab Emirates MAJID AL FUTTAIM Full time

    ## Job Summary We are seeking a highly skilled Retail Store Supervisor to join our team at MAJID AL FUTTAIM. As a key member of our retail operations team, you will be responsible for implementing merchandise plans, organizing promotions, and overseeing product assortment in our stores. ## Key Responsibilities * Implement merchandise plans and layouts to...

  • Retail Store Manager

    7 days ago

    Dubai, Dubai, United Arab Emirates Al Tayer Group Full time

    Retail Store Manager - Luxury FashionAl Tayer Group's retail division, Al Tayer Insignia, is a leading luxury retail company in the Middle East, hosting a portfolio of top luxury brands in fashion, jewelry, home, and department store categories. The company has also expanded into lifestyle retail, representing leading brands in beauty, home, fashion, and...

  • Retail Store Operations Manager

    3 weeks ago

    Dubai, Dubai, United Arab Emirates APPAREL Group Full time

    Job Summary:The Store Manager is a key member of the APPAREL Group team, responsible for overseeing the daily operations of our retail stores. This role requires a strong leader who can motivate and guide staff to achieve sales targets, maintain a high level of customer service, and ensure the overall success of the store.Key Responsibilities:Leadership and...

  • Retail Store Manager

    3 weeks ago

    Dubai, Dubai, United Arab Emirates Jobtrack Management Services Full time

    **Job Title:** Store Manager – Retail Industry**Job Summary:**We are seeking an experienced Store Manager with a strong background in the retail industry to join our team at Jobtrack Management Services. As a Store Manager, you will be responsible for leading a team of sales associates and ensuring the smooth operation of our retail store.**Key...

  • Retail Store Director

    6 days ago

    Dubai, Dubai, United Arab Emirates NATHAN & NATHAN Full time

    Retail Store ManagerNathan & Nathan is seeking a highly skilled and experienced Retail Store Manager to lead our retail store team. As a key member of our management team, you will be responsible for driving sales growth, improving customer satisfaction, and maintaining a high level of store operations.Key Responsibilities:Store Operations: Oversee daily...

  • Senior Store Manager

    3 weeks ago

    Dubai, Dubai, United Arab Emirates CHALHOUB Group Full time

    About This RoleWe are seeking a highly experienced and skilled Senior Store Manager to lead our Fashion Retail store and team. As a key member of the CHALHOUB Group, you will be responsible for driving sales growth, improving customer experience, and developing a high-performing team.Key ResponsibilitiesBusiness LeadershipDevelop and execute a comprehensive...

  • Retail Store Manager

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Kerzner International Management Full time

    Job DescriptionWe are seeking a highly skilled and experienced Retail Store Manager to join our team at Kerzner International Management. As a key member of our retail operations team, you will be responsible for overseeing the daily business operations of our retail stores.Key Responsibilities:Store Operations: Assist the store manager in all areas of daily...

  • Retail Store Supervisor

    3 weeks ago

    Dubai, Dubai, United Arab Emirates MAJID AL FUTTAIM Full time

    Job Description**Job Title:** Retail Store Supervisor**Company:** MAJID AL FUTTAIM**Job Summary:** We are seeking a highly skilled and experienced Retail Store Supervisor to join our team. The successful candidate will be responsible for overseeing the day-to-day operations of our retail store, ensuring that all aspects of the business are running smoothly...

  • Retail Store Manager

    3 weeks ago

    Dubai, Dubai, United Arab Emirates CHALHOUB Group Full time

    Job SummaryWe are seeking a highly skilled and experienced Retail Store Manager to join our team at CHALHOUB Group. As a key member of our retail operations team, you will be responsible for overseeing the day-to-day operations of our retail stores, driving sales growth, and delivering exceptional customer experiences.Key ResponsibilitiesStore...