Hotel Guest Services Coordinator

6 days ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Star Services LLC Full time

Star Services LLC is seeking a highly skilled and experienced Franchise Supply Officer to join our team. In this role, you will be responsible for providing exceptional guest services in a luxury service environment, working closely with Butlers and other Front Office staff.

Duties and Responsibilities
  • Providing the highest level of service to our guests, including prearrival arrangements, guest communication, arrival amenity preparation, coordinating special occasion experiences, receiving guest feedback, and more.
  • Able to work independently and as part of a team, with strong organizational skills and ability to prioritize tasks efficiently.
  • Must be proficient in using Microsoft Office and other systems, including Outlook, Word, PowerPoint, Excel, Opera PMS, Messagebox, and Anantara App.
Qualifications
  • A college diploma in hotel management or related field is required, with previous experience in Front Office or Guest Services.
  • Luxury hotel experience is essential, and proficiency in Front Office Systems is also necessary.
  • Must be fluent in written and spoken English and Chinese, with excellent communication skills.


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