Guest Services Coordinator

1 week ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Marriott Hotels Resorts Full time
About the Job

We are seeking an experienced and highly skilled Guest Services Coordinator to join our team at Marriott Hotels Resorts. The successful candidate will be responsible for ensuring that all guest requests are responded to promptly and professionally, providing exceptional customer service and resolving any issues that may arise.

The ideal candidate will have a minimum of 1 year of related work experience, preferably in a supervisory role, and possess excellent communication and interpersonal skills. They will also be proficient in using computer systems and have a high level of accuracy when handling cash and credit transactions.

As a key member of the front desk team, the successful candidate will be expected to maintain a high level of professionalism and provide exceptional customer service to all guests, responding promptly to their requests and resolving any issues that may arise.

In addition to the above responsibilities, the Guest Services Coordinator will be required to perform other duties as assigned by the management team, including training and evaluating staff members, maintaining accurate records and reports, and participating in quality control initiatives.

Responsibilities
  • Respond to guest requests and resolve any issues that may arise
  • Provide exceptional customer service to all guests
  • Maintain accurate records and reports
  • Participate in quality control initiatives
  • Train and evaluate staff members
  • Maintain a high level of professionalism and attention to detail
  • Perform other duties as assigned by the management team


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