Current jobs related to Guest Service Agent - Abu Dhabi, Abu Dhabi - Rotana Hotel

  • Guest Service Agent

    4 weeks ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates 1st-jobs Full time

    About the job Guest Service Agent - Front OfficeJob Title: Guest Service Agent - Front OfficeSalary: Competitive, negotiable based on experienceFree duty mealsHousing accommodationAir tickets back home every 2 yearsHealth insuranceAdditional perks and benefitsJob Description:We are currently seeking a dedicated and customer-oriented Guest Service Agent to...

  • Guest Service Agent

    1 week ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates 1st-jobs Full time

    About the job Guest Service Agent - Front OfficeJob Title: Guest Service Agent - Front OfficeSalary: Competitive, negotiable based on experience1. Free duty meals2. Housing accommodation3. Air tickets back home every 2 years4. Health insurance5. Additional perks and benefitsJob Description:We are currently seeking a dedicated and customer-oriented Guest...

  • Guest Service Agent

    5 days ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates AL MARINA INVESTMENT - SOLE PROPRIETORSHIP L.L.C. Full time

    Job DescriptionAs a Front Office Agent, you will be responsible for ensuring a seamless guest experience by efficiently managing check-in and check-out procedures.The following are key aspects of the role:Verify guest information and process payments swiftly to minimize wait times.Resolve guest inquiries and complaints promptly, demonstrating empathy and...

  • Guest Service Agent

    1 week ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates MERCURE Full time

    Job DescriptionGuest Service AgentFirst impressions are everything As a Guest Service Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.What is in it for you :- Employee benefit card offering discounted rates at Accor worldwide.- Learning programs through our...

  • Guest Services Agent

    2 weeks ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates beBee Careers Full time

    Job ResponsibilitiesA Guest Services Agent is responsible for providing exceptional experiences for guests and management, ensuring that their needs are met promptly and efficiently.The key responsibilities of this role include:Responding to guest and management messages, enquiries, and emergencies in a timely and professional mannerProviding detailed...

  • Guest Service Agent

    3 weeks ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Danat Hotels Full time

    Hospitality / Medicare / Account ManagementSkillset:Guest service, Customer ServiceJobseekers from any countryKey Responsibilities:Greet and welcome guests warmly upon arrivalHandle check-in and check-out procedures efficientlyRespond to guest inquiries, requests, and complaints in a timely mannerCoordinate with housekeeping and other departments to ensure...

  • Guest Service Agent

    3 weeks ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates MERCURE Full time

    Job Description Guest Service Agent First impressions are everything As a Guest Service Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. What is in it for you : Employee benefit card offering discounted rates at Accor worldwide. Learning programs through our...

  • Guest Service Agent

    1 week ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Rotana Hotels Full time

    We are currently looking for dynamic and self-motivated Front Office professionals who want to move their careers forward.As a Guest Service Agent, you are responsible for providing professional and customer-focused service to our guests, ensuring their stay will become a memorable experience. Your role will include key responsibilities such as:1. Offer...

  • Guest Service Agent

    6 days ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates AL MARINA INVESTMENT - SOLE PROPRIETORSHIP L.L.C. Full time

    Job DescriptionManage check-in and check-out procedures efficiently, verifying guest information and processing payments swiftly to minimize wait times.Resolve guest inquiries and complaints promptly, demonstrating empathy and effective problem-solving skills to enhance guest satisfaction.Handle reservations and manage room inventory, utilizing property...

  • Guest Service Agent

    1 week ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Mercure Hotels Full time

    Company Description"Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless...

Guest Service Agent

4 weeks ago

Abu Dhabi, Abu Dhabi, United Arab Emirates Rotana Hotel Full time

Job Description
We are currently looking for dynamic and self-motivated Front Office professionals who want to move their careers forward.
As a Guest Service Agent, you are responsible for providing professional and customer-focused service to our guests, ensuring their stay will become a memorable experience. Your role will include key responsibilities such as:

  1. Offer consistently professional, friendly, warm, and engaging service.
  2. Give a warm welcome and check in guests taking into account the established SOPs.
  3. Check out departing guests in accordance with the established standards.
  4. Sell rooms to walk-in guests and be responsible for all pro-active and day-to-day facilities issues.
  5. Responsible for cash inventory, cashing cheques, and bills of exchange in foreign currencies for hotel guests in accordance with the credit policy.
  6. Collaborate with colleagues from all departments, in particular Housekeeping, Finance, and Reservation.
  7. Ensure that the Guest Service Desk is manned, operationally prepared, and stocked at all times in order to be available for guests as a point of contact.
  8. Maintain the privacy of all guests by ensuring that no details of the guests are disclosed.
  9. Demonstrate a complete understanding of the hotel's policies and procedures and service standards, and have full knowledge of the hotel facilities and happenings.

Desired Candidate Profile

Education, Qualifications & Experiences
You should ideally have a degree in hospitality with previous experience in the Front Office Department within a hotel. Excellent written and verbal English communication skills and knowledge in an additional language, along with strong interpersonal and problem-solving abilities are essential. Computer literacy and previous experience with Opera are an advantage.

Knowledge & Competencies
The ideal candidate will be customer-driven and possess an extremely proactive and switched-on personality with an outgoing, charismatic, and approachable character. You will work well under pressure in a fast-paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing the following additional competencies:

  1. Understanding the Job
  2. Taking Responsibility
  3. Recognizing Differences
  4. Customer Focus
  5. Adaptability
  6. Teamwork

Company Industry

  • Hotels
  • Hospitality

Department / Functional Area

  • Chefs
  • F&B
  • Front Desk

Apply Now

#J-18808-Ljbffr