IT Infrastructure Specialist

3 weeks ago


Dubai, Dubai, United Arab Emirates 1st-jobs Full time

**Job Overview**

We are seeking a skilled IT Infrastructure Specialist to join our team in Dubai. As an IT Infrastructure Specialist, you will be responsible for administering LAN/WAN/Internet networks, troubleshooting issues, and ensuring smooth operations.

Main Responsibilities:

  • Administer LAN/WAN/Internet networks and troubleshoot issues.
  • Provide IT input for factory/office projects, ensuring that IT infrastructure meets business requirements.
  • Assist end-users by troubleshooting IT systems and software, and managing caretaker tickets.
  • Work with IT vendors on the installation and troubleshooting of systems, devices, and components to support daily business operations.
  • Oversee and resolve incidents, events, and service requests in line with service level agreements (SLAs).
  • Ensure maintenance contracts and licenses are up-to-date and compliant through regular reviews.
  • Maintain existing application systems, workflows, and databases by following business requirements and proposing efficient solutions.
  • Conduct training on Digital IT tools to ensure they are used effectively and become a source of competitive advantage.
  • Implement local/regional enhancement projects in line with global and regional strategies by developing or integrating new solutions.

Qualifications:

  • Bachelor's Degree in Computer Science or a related field.
  • 2-3 years of IT experience, particularly in infrastructure, networking, and application support.
  • Experience interacting with end-users on-site; this is not a help desk role.
  • Familiarity with Cisco switches, routers, and other networking equipment.
  • Demonstrated experience implementing new technologies.
  • Proficiency in English is required.
  • Advanced skills in MS-Office, Power BI, and experience in creating apps are preferred.
  • Certification in CISCO / Microsoft Power Apps or equivalent is a plus.
  • Ability to work independently and adapt to various on-site environments.


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