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Customer Experience Champion

1 week ago

Abu Dhabi, Abu Dhabi, United Arab Emirates Chalhoub Group Full time

Do you have what it takes to lead our stores to success? We're looking for a charismatic Store Manager to join our team at Chalhoub Group As a key player in driving our store business forward, you'll have the opportunity to build a loyal customer base, manage a high-performing team, and contribute to our company's success.

About The Role
  • Job Summary:
    • Responsible for driving store sales, building customer loyalty, and leading a high-performing team.
  • Key Responsibilities:
    • Drive the Business:
      • Develop and execute a store action plan to achieve sales targets and KPIs.
      • Build strong relationships with customers and identify future selling opportunities through effective database management.
      • Stay ahead of industry trends, products, and competitors, sharing feedback with relevant stakeholders.
      • Implement hybrid retail strategies to leverage online and offline sales channels.
    • Team Leadership and Development:
      • Promote a clear vision for the team, aligning with the company's objectives and store goals.
      • Identify, recruit, develop, and retain top talent within the retail industry.
      • Create a positive work environment based on trust, respect, and fairness, acting as a voice for employees when necessary.
      • Coach team members to promote growth mindset and professional development, leveraging available learning tools and platforms.
      • Ensure transparent performance improvement plans are documented and discussed regularly.
    • Customer Experience:
      • Foster an omnichannel mindset among team members, emphasizing the importance of physical and digital touchpoints in delivering exceptional customer experiences.
      • Apply clienteling techniques to cater to VIP customers' needs, leveraging customer data and ecommerce activities.
      • Network with customers to recruit new clients and convert them into loyal VIPs through personalized experiences.
    • Operational Excellence:
      • Ensure adherence to all sales and operational policies and procedures (SOPs) in the store.
      • Process ecommerce orders efficiently, maintaining set service level agreements (SLAs) for time and quality.
      • Utilize available technology tools to enhance customer experiences, both in-store and remotely.
      • Maintain operating standards from stock replenishment to visual merchandising, adhering to brand guidelines.
      • Optimize floor coverage based on historical traffic data and anticipate peak hours to ensure seamless customer interactions.
      • Guarantee compliance with legal, safety, security, retail operations, and HR guidelines, collaborating with relevant teams to improve processes and address concerns promptly.

Our ideal candidate has experience in a leadership role within the fashion, accessories, or jewelry retail sector and is currently based in the UAE. Join us and discover a workplace that fosters growth, creativity, and teamwork