Customer Liaison Specialist

14 hours ago


Abu Dhabi, Abu Dhabi, United Arab Emirates The Learning Experience #328 Full time

The Learning Experience offers a comprehensive suite of services designed to meet the evolving needs of discerning travelers. As a Guest Experience Executive, you will play a vital role in delivering exceptional service to our valued clients and ensuring their expectations are consistently exceeded.

Department Overview:

AZI Hospitality specializes in providing luxury hospitality services to clients. The department offers a wide range of services, including event management, catering, and customer handling. AZI Hospitality works with clients to create bespoke experiences that cater to their specific needs and preferences.

Job Purpose:

The Guest Experience Executive is responsible for providing high-quality service to FBO visitors and passengers as they enter the Terminal until they reach the aircraft. The executive will be the first point of contact with all customers and is therefore expected to represent the company brand and image in an elegant and seamless manner.

Key Responsibilities and Accountabilities:
  • Provide exceptional customer service to all clients by maintaining a professional and friendly attitude.
  • Meet and greet clients and guests arriving at the FBO terminal.
  • Manage passenger documentation and customs requirements.
  • Attend to customer requests, such as menu ordering and seating arrangements around the FBO terminal, in a timely and accurate manner.
  • Handle customer complaints pleasantly and courteously.
  • Compile and organize the flight details for passengers scheduled to arrive the next day.
  • Coordinate the movement of passengers and luggage both outside and inside the FBO terminal.
  • Assist in tasks during work events including exhibitions/shows.
  • Complete any other duties assigned by the Line Manager.
Requirements

To succeed in this role, you will need:

  • Bachelor's Degree in Tourism and Hospitality Management.
  • Minimum 2 years of experience in Aviation/Airline/Hotel industry.
  • Great interpersonal and communication skills.
  • Excellent customer service skills.
  • Good knowledge of IT Skills (MS Office, Database Management).
  • Ability to remain calm in emergencies or when dealing with passengers.
  • Multilingual is an advantage.
  • Driving Skills.
  • Preferably with a Valid UAE Driving License.


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