Customer Experience Leader
3 days ago
We are seeking a seasoned leader to spearhead our customer experience efforts, driving exceptional service delivery and fostering a culture of innovation.
Key Responsibilities:
- Lead large-scale service delivery teams, focusing on KPI-driven performance and customer-first outcomes.
- Collaborate with cross-functional teams to align customer experience goals with priorities and customer needs.
- Develop and implement strategic initiatives to drive service excellence and continuous improvement.
- Maintain strong relationships with key stakeholders, including BPO organizations and VIP customers.
Requirements:
- 8+ years of experience in service delivery or operations management, preferably in mid-to-large scale environments within the payments, FinTech, or financial services industry.
- Proven track record of managing large-scale service delivery teams, with a focus on KPI-driven performance and customer-first outcomes.
- Hands-on experience working in fast-growth or scale-up organizations, particularly in the service domain.
- Demonstrated experience managing service delivery via BPO organizations, ensuring alignment with company standards and customer expectations.
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