Customer Experience Leader

3 days ago


Abu Dhabi, Abu Dhabi, United Arab Emirates ashiremena Full time
Customer Experience Visionary

We are seeking a seasoned leader to spearhead our customer experience efforts, driving exceptional service delivery and fostering a culture of innovation.

Key Responsibilities:

  • Lead large-scale service delivery teams, focusing on KPI-driven performance and customer-first outcomes.
  • Collaborate with cross-functional teams to align customer experience goals with priorities and customer needs.
  • Develop and implement strategic initiatives to drive service excellence and continuous improvement.
  • Maintain strong relationships with key stakeholders, including BPO organizations and VIP customers.

Requirements:

  • 8+ years of experience in service delivery or operations management, preferably in mid-to-large scale environments within the payments, FinTech, or financial services industry.
  • Proven track record of managing large-scale service delivery teams, with a focus on KPI-driven performance and customer-first outcomes.
  • Hands-on experience working in fast-growth or scale-up organizations, particularly in the service domain.
  • Demonstrated experience managing service delivery via BPO organizations, ensuring alignment with company standards and customer expectations.


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