Dining Operations Manager

4 days ago


Dubai, Dubai, United Arab Emirates The Team Builders Full time

We are currently hiring an experienced Head Hostess for an upscale Japanese restaurant in Dubai as part of The Team Builders hospitality group.

Job Description

As a key member of our front-of-house team, you will be responsible for maintaining and making daily entries in our reservation system to coordinate shifts and communicate accordingly with management. This includes taking, managing, and handling reservations and all related requests, ensuring thorough knowledge of operations, services offered, operating hours, and food and beverage options.

  • Maintain and update the reservation system daily to ensure seamless communication with the management team.
  • Be responsible for greeting and assisting guests in a positive, welcoming, and professional manner, anticipating their needs and responding promptly.
  • Develop a thorough understanding of the seating strategy and operational flow, making informed decisions on table assignments based on professional judgment.
  • Accurately handle paperwork, stock, and tidy the host stand, ensuring a clean and organized workspace.

You will also be required to receive records and make necessary arrangements for reservations and special functions, maintain accurate records, and prepare daily reports and guest satisfaction tracking by the end of each day.

Key Responsibilities:

  • Maintaining accurate records and reports.
  • Ensuring excellent customer service.
  • Collaborating with the management team.
  • Managing reservations and guest inquiries.

Requirements:

  • At least 2 years of experience in a high-volume, upscale dining environment.
  • A positive attitude and welcoming smile.
  • Charming and outgoing personality with excellent manners, communication, and organizational skills.
  • Knowledge of Balkan languages is preferred.
  • Ability to multitask and time-manage in a fast-paced environment, focusing on guest needs and remaining calm under pressure.
  • Computer skills with strong knowledge of MS Office and reservation system Seven Rooms.


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