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Booking and Reservation Expert

2 weeks ago

Dubai, Dubai, United Arab Emirates LEGOLAND® Dubai Resort Full time

The Booking and Reservation Expert plays a critical role in driving hotel bookings and revenue growth. This position involves working closely with the team to ensure efficient reservation processes, maintain high-quality customer service standards, and promote the company's vision and values.

Main Responsibilities:

  • Work collaboratively with the team to drive hotel bookings and revenue growth.
  • Maintain accurate inventory management statistics and minimize no-shows and denials.
  • Promote company culture and values through interactions with internal and external customers.
  • Develop strong relationships with customers through professional and dedicated service.

Key Performance Indicators (KPIs):

  • Assist in optimizing hotel rooms revenue through excellent service.
  • Support achieving targets for hotel bedroom sales.
  • Foster a responsible approach towards timekeeping and attendance.

Creativity and Innovation:

  • Implement up-selling strategy to deliver additional room revenue.

Effective Communication:

  • Communicate effectively with departments to maximize sales opportunities and minimize denials.

Specialized Knowledge and Skills:

  • Knowledge of Opera system preferred.

Resource Management:

  • Ensure PCI Compliance and Data protection.
  • Manage correspondence, filing, and reviewing.
  • Operate IT systems efficiently.

Problem-Solving and Complexity:

  • Manage over-sold room types without impacting guest experience.
  • Resolve overbooked/booked-out situations, including re-housing guests/groups.
  • Address rate discrepancies with package bookings, group bookings, and negotiated accounts.