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Hospitality Booking Manager
1 week ago
Job Title: Guest Services Agent
Job Summary: We're seeking an experienced Guest Services Agent to join our team. The successful candidate will be responsible for handling reservations, providing exceptional customer service, and ensuring seamless guest experiences. This is a great opportunity for those who enjoy working in a dynamic environment and are passionate about delivering outstanding results.
Key Responsibilities:
- Handle guest reservations professionally via phone, email, or online booking systems.
- Provide accurate information about venue services, events, and promotions.
- Manage guest seating arrangements to optimize the floor plan.
- Maintain accurate booking records and ensure effective communication with the team.
- Resolve guest inquiries and complaints in a timely manner.
Requirements:
- A minimum of 2 years of hospitality experience in the UAE is required.
- Familiarity with reservation systems like SevenRooms/OpenTable is highly valued.
- Strong communication skills in English are required, with bilingual abilities preferred.
