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Technology Infrastructure Supervisor

2 months ago

Dubai, Dubai, United Arab Emirates Rotana Hotels & Resorts Full time
Job Summary

We are seeking a highly skilled IT Operations Manager to join our team at Rotana Hotels & Resorts. As a key member of our IT department, you will be responsible for ensuring the smooth operation of our technology infrastructure.

Key Responsibilities
  1. Monitor and Maintain IT Infrastructure: Oversee the operation and security of all computer hardware, software, and network systems to ensure they are functioning properly and efficiently.
  2. Provide Technical Support: Serve as the primary point of contact for all IT-related issues and requests, providing timely and effective support to our staff and guests.
  3. Inventory Management: Maintain a comprehensive inventory of all office and computer supplies, ensuring that we have the necessary resources to support our operations.
  4. Documentation and Reporting: Maintain accurate and up-to-date records of all hardware and software configurations, as well as IT-related documentation and reports.
  5. Technical Expertise: Possess a strong understanding of IT systems and technologies, including hardware, software, and network systems.
  6. Problem-Solving: Demonstrate excellent problem-solving skills, with the ability to analyze and resolve complex technical issues.
  7. Communication: Possess excellent communication and interpersonal skills, with the ability to effectively interact with staff and guests at all levels.
  8. Adaptability: Be flexible and adaptable, with the ability to work in a fast-paced environment and respond to changing priorities.
  9. Leadership: Demonstrate leadership skills, with the ability to motivate and guide a team of IT professionals.
Requirements

To be successful in this role, you will need:

  • A degree in a relevant field, such as computer science or information technology.
  • Previous experience in a similar role, with a strong understanding of IT systems and technologies.
  • Excellent technical skills, with the ability to analyze and resolve complex technical issues.
  • Strong communication and interpersonal skills, with the ability to effectively interact with staff and guests at all levels.
  • Flexibility and adaptability, with the ability to work in a fast-paced environment and respond to changing priorities.