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Hospitality Manager

2 months ago

Dubai, Dubai, United Arab Emirates Ennismore Full time
Job Title: Hospitality Manager (Food & Beverage)

We are seeking a highly skilled and experienced Hospitality Manager (Food & Beverage) to join our team at Ennismore. As a key member of our operations team, you will be responsible for delivering exceptional customer experiences and ensuring the highest standards of service excellence in our restaurants and bars.

Key Responsibilities:
  • Menu Knowledge: Develop and maintain in-depth knowledge of all food and beverage menus, wine lists, and other products to provide expert advice to guests.
  • Service Delivery: Control and orchestrate the service of In-Room Dining, ensuring maximum customer satisfaction through proactive guest requests and positive responses.
  • Guest Satisfaction: Ensure that guests are not only well-fed but also happy and contented, exceeding their expectations at every touchpoint.
  • Financial Management: Maintain accurate accounts and ensure smooth administrative processes, including budgeting and order management.
  • Collaboration: Work closely with colleagues and external partners to drive business growth and improve operational efficiency.
  • Communication: Provide exceptional communication and interpersonal skills, inspiring and motivating colleagues to deliver outstanding service.
Requirements:
  • Experience: Proven management experience in a similar role, with fluency in English.
  • Leadership: Ability to inspire and motivate colleagues, with excellent communication and interpersonal skills.
  • Passion: Passion for good food and drinks, with a desire to discover new concepts and trends.
  • Accountability: Willingness to take ownership and responsibility for actions, with a growth mindset and a commitment to continuous learning.
  • Character: Strong character and personality, with a focus on delivering exceptional customer experiences.
What We Offer:
  • Professional Development: Opportunities for growth and development within Ennismore, with access to training and development programs.
  • Benefits: Competitive salary and benefits package, including generous discounts on hotel stays and other perks.
  • Culture: Collaborative and dynamic work environment, with a focus on teamwork and mutual respect.