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Cluster Groups Coordinator

2 months ago

Dubai, Dubai, United Arab Emirates Accor Full time
Job Description

We are seeking a highly skilled and experienced Cluster Groups Coordinator to join our team at Accor Hotels. As a key member of our revenue team, you will be responsible for managing group bookings and sales, ensuring maximum revenue growth and customer satisfaction.

Key Responsibilities:
  1. Group Sales and Management: Manage and coordinate group bookings, sales, and revenue growth, ensuring maximum revenue potential.
  2. Inventory Management: Monitor and manage hotel inventory in relation to group reservations, minimizing wash of business and ensuring optimal room utilization.
  3. Reporting and Analysis: Produce regular reports and statistics on group sales, revenue, and occupancy, providing insights for revenue growth and business development.
  4. Customer Service: Provide exceptional customer service to group clients, ensuring prompt and efficient communication, and resolving any issues or complaints in a professional manner.
  5. Team Collaboration: Work closely with other departments, including revenue, sales, and operations, to ensure seamless communication and coordination of group bookings and sales.
  6. Contract Management: Manage and maintain confidential contracts and agreements with group clients, ensuring compliance with Accor brand standards and company policies.
  7. Business Development: Identify and pursue new business opportunities, promoting Accor Hotels to potential group clients and partners.
  8. Quality Assurance: Ensure adherence to Accor brand standards and company policies, maintaining high-quality service and facilities for group clients.

Requirements: To be successful in this role, you will need to have excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment. You will also need to have a strong understanding of revenue management principles and practices, as well as experience in group sales and management.