Service Advisor

4 days ago


Al Ain, Abu Dhabi, United Arab Emirates AL TAYER GROUP LLC Full time
Job Summary

We are seeking a highly skilled and experienced Service Advisor to join our team at AL TAYER GROUP LLC. As a Service Advisor, you will play a critical role in ensuring that our customers receive exceptional service and support throughout the vehicle servicing and repair process.

Key Responsibilities
  • Customer Interaction
    • Meet and greet customers, discuss their vehicle servicing and repair needs, and provide guidance on assessment and repair of problems or faults.
    • Explain the contents of the job, its value, and cost involved to the customer, and obtain confirmation before proceeding.
    • Prepare clear and unambiguous work instructions for the technician to carry out the job and maintain constant communication to ensure the work is progressing as expected.
  • Job Coordination
    • Organize inspections upon completion of the job to ensure the quality of the work meets the prescribed standard and satisfies the customer's requirements.
    • Deliver the vehicle in a courteous manner once the job has been completed to the customer's satisfaction and ensure continuity of business.
  • Relationship Building
    • Establish a healthy and profitable relationship with existing and prospective customers by proactively communicating and following up on the performance of their vehicles and any service attention required.
    • Keep customers informed about the status of back-order parts, their actual date and time of arrival, and assure them of the company's genuine interest in resolving their issues.
  • Upselling and Training
    • Upsell new accessories, service packages, and additional services to customers.
    • Participate actively in service campaigns and upgrade product knowledge through web-based training and classroom training.
  • Administrative Tasks
    • Follow up on Work In Progress (WIP) targeting closure within 30 days.
    • Follow up with customers on long-pending vehicles for taking delivery.
Requirements
  • 2-5 years' experience as a Service Advisor in an automotive dealership.
  • Diploma in Automobile Engineering or graduate.


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