Healthcare Quality Coach

1 week ago


Dubai, Dubai, United Arab Emirates MedNet Global Healthcare Solutions LLC Full time

MedNet Global Healthcare Solutions LLC is an equal opportunities employer that values diversity in the workplace. We believe that everyone deserves respect, dignity, and equality.

We are seeking a Quality Senior Specialist to join our team. The ideal candidate will have a Bachelor's degree in a relevant field and 3-5 years of experience in customer service/contact center quality assurance/coaching within the healthcare industry or insurance-related field.

Key responsibilities include:

  • Quality Assurance: Conduct quality assurance reviews and assessments of agents' interactions with customers.
  • Performance Improvement: Provide coaching and guidance to improve agents' performance.
  • Quality Standards Compliance: Ensure compliance with QA standards and department policies, procedures, and code of conduct.
  • Skill Gap Identification: Support department leads in identifying skill gaps and recommending training programs.
  • Customer Experience Analysis: Analyze metrics and their impact on customer experience.


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