Healthcare Quality Coach
1 week ago
MedNet Global Healthcare Solutions LLC is an equal opportunities employer that values diversity in the workplace. We believe that everyone deserves respect, dignity, and equality.
We are seeking a Quality Senior Specialist to join our team. The ideal candidate will have a Bachelor's degree in a relevant field and 3-5 years of experience in customer service/contact center quality assurance/coaching within the healthcare industry or insurance-related field.
Key responsibilities include:
- Quality Assurance: Conduct quality assurance reviews and assessments of agents' interactions with customers.
- Performance Improvement: Provide coaching and guidance to improve agents' performance.
- Quality Standards Compliance: Ensure compliance with QA standards and department policies, procedures, and code of conduct.
- Skill Gap Identification: Support department leads in identifying skill gaps and recommending training programs.
- Customer Experience Analysis: Analyze metrics and their impact on customer experience.
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Customer Service Quality Lead
1 week ago
Dubai, Dubai, United Arab Emirates MedNet Global Healthcare Solutions LLC Full timeAt MedNet Global Healthcare Solutions LLC, we strive to provide outstanding customer experiences. Our customer service contact center is dedicated to delivering high-quality interactions with customers via calls, chats, and emails.The Quality Senior Specialist will be responsible for conducting quality assurance reviews and assessments of agents'...
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Skilled RN Providing Quality Healthcare
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Quality Assurance Expert
1 week ago
Dubai, Dubai, United Arab Emirates MedNet Global Healthcare Solutions LLC Full timeMedNet Global Healthcare Solutions LLC is committed to delivering exceptional customer experiences. As a Quality Senior Specialist, you will play a vital role in ensuring our customer service contact center meets the highest quality standards.You will be responsible for conducting quality assurance reviews and assessments of interactions with customers via...
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Healthcare Team Leader
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healthcare quality officer
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healthcare quality officer
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healthcare quality officer
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Home Healthcare Nurse
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Home Healthcare Nurse
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Children's Healthcare Professional
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Healthcare Quality Professional
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Fractional Brand Manager
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Healthcare Operations Manager
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Fractional Brand Manager
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Healthcare Professional for Wellness
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Leading Healthcare Anesthetist
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Healthcare Provider Specialist
1 week ago
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Director of Home Healthcare Services
1 week ago
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1 week ago
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