Friendly Guest Services Representative

2 weeks ago


Dubai, Dubai, United Arab Emirates Apt Resources Full time

Apt Resources is hiring a Guest Services Representative to work at a luxurious Hotel. This role involves interacting with guests, responding to inquiries, and resolving any issues that may arise during their stay.

Key Accountabilities
  • Respond to guest inquiries and resolve any issues promptly and professionally
  • Provide information and directions to guests, both in person and over the phone
  • Collaborate with other departments to ensure seamless guest experiences
  • Participate in ongoing training and development programs
Requirements
  • Prior experience in customer-facing role
  • Excellent communication and interpersonal skills
  • Ability to remain calm and composed under pressure
  • Basic math skills and accuracy when handling cash transactions
  • Availability to work a variety of shifts, including evenings and weekends

The ideal candidate will possess excellent problem-solving skills, a positive attitude, and a commitment to delivering exceptional customer service.



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