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Guest Service Center Agent

1 month ago

Dubai, Dubai, United Arab Emirates Anantara Full time

Job Description

The Guest Service Center Agent is a key representative of our hotel and the Anantara brand. He or she creates one of the most powerful first impressions to our guests. Anantara Guest Service Center Agents all have a friendly and outgoing personality, and are genuinely interested in meeting and serving new guests from all over the world. The position necessitates being an information provider, receiver, diplomat, problem solver, salesperson, hotel representative, public relations agent, coordinator of activities and accountant, all performed with the utmost politeness, efficiency and friendliness.

Qualifications

  • A strong focus on customer service with Luxury Hotel background
  • Prior experience in hotel front office operations is preferred
  • Excellent communication skills in English are required
  • Be able to work shifts, weekends and public holidays
  • Computer skills in MS Office; experience with current Property Management Systems (PMS) is preferred
  • Problem resolution skills
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