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Client Insights Specialist

1 week ago

Abu Dhabi, Abu Dhabi, United Arab Emirates ADIB - Abu Dhabi Islamic Bank Full time
Drive Business Growth through Exceptional Customer Experiences
At ADIB - Abu Dhabi Islamic Bank, we recognize the importance of delivering world-class customer service in driving business success. As a Voice of Customer Specialist, you will play a pivotal role in analyzing customer feedback, identifying areas for improvement, and implementing effective solutions to enhance customer satisfaction and loyalty.

Responsibilities:
  1. Lead the analysis of customer feedback from various sources, including surveys, social media, and customer interactions.
  2. Develop strategic recommendations to improve customer satisfaction and loyalty, aligned with the bank's overall business objectives.
  3. Maintain close collaboration with internal teams to ensure seamless execution of process improvements and optimization of customer experiences.
  4. Stay informed about industry trends and best practices in customer service and relationship management.
  5. Continuously evaluate and refine existing processes to optimize results and meet evolving customer needs.

Requirements:
  • 5+ years of experience in business processes, customer service, and general banking services.
  • Deep understanding of ADIB culture, systems, products, and services.
  • Experience in Client Relationship Management.