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Senior Banking Professional

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Dubai, Dubai, United Arab Emirates First Abu Dhabi Bank Full time
Job Overview

The Area Manager- Elite Banking is a key position within First Abu Dhabi Bank, responsible for driving business growth and ensuring the success of Elite centres. This role involves developing and implementing strategies to enhance the bank's elite proposition, creating exclusivity and differentiation in line with leading market practices.

This role requires strong leadership skills, enabling effective management of sales performance, identifying business opportunities, and supporting capability upskilling. Collaboration with stakeholders, including Product Advisory and Planning & Support teams, is crucial to ensure end-to-end solutions are offered to Elite clients.

Key Responsibilities
  • Sales Performance Management: Drive monthly acquisition targets in assigned centres, monitor productivity targets, and prepare structured plans to identify business opportunities through NTB and cross-selling.
  • Cross-Selling and Upskilling: Coach team members to increase sales productivity and cross-selling, while scanning competition on a regular basis and motivating superior performance.
  • Customer Acquisition and Retention: Lead business acquisition and retention strategies across assigned Elite Centres, monitoring service levels for customer satisfaction by centre, and overseeing customer retention efforts with personal involvement in complaint resolution, account closures & inquiries.