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Spa Operations Supervisor

3 months ago

Dubai, Dubai, United Arab Emirates Mandarin Oriental Hotel Group Full time
Role Overview

As a Spa Operations Supervisor, you will play a pivotal role in ensuring the seamless operation of our luxurious spa facilities. Your leadership will guide a dedicated team of spa professionals, fostering an environment of excellence and customer satisfaction.

Key Responsibilities
  • Team Leadership: Collaborate with the Director of Spa and Wellness to oversee a talented group of spa therapists and staff, ensuring optimal daily operations.
  • Training and Development: Facilitate comprehensive training sessions on our exclusive spa therapies, ensuring all team members are equipped with the necessary skills.
  • Quality Assurance: Monitor treatment standards rigorously, ensuring compliance with health, safety, and sanitation protocols.
  • Sales Management: Drive retail sales initiatives, maintaining accurate records and motivating the team to achieve sales targets.
  • Guest Relations: Address guest inquiries and feedback with professionalism, aiming to exceed expectations and build lasting loyalty.
  • Inventory Control: Manage stock levels of premium products and amenities, ensuring the spa is always well-equipped.
  • Scheduling: Oversee team schedules to meet guest demands while optimizing operational efficiency.
  • Mentorship: Inspire and mentor spa staff, cultivating a culture of teamwork, creativity, and continuous improvement.
  • Industry Awareness: Stay informed about the latest trends and innovations in the spa industry, integrating fresh ideas into our service offerings.

Join us in creating an unparalleled spa experience that reflects the luxury and sophistication of the Mandarin Oriental Hotel Group.