Customer Solutions Specialist

2 weeks ago


Dubai, Dubai, United Arab Emirates Intoude Foundation Full time

About the Role:

We are seeking a highly skilled Customer Engineer to join our team at Intoude Foundation. As a Customer Engineer, you will be responsible for designing and implementing technical solutions using the Enode API based on customer needs.

Key Responsibilities:

  • Design and implement technical solutions using the Enode API based on customer needs.
  • Advise customers on product architecture and best practices for API usage.
  • Provide ongoing technical support, including debugging and issue resolution.
  • Proactively identify and implement fixes and improvements in the Enode codebase.
  • Champion new products and features based on customer feedback.
  • Drive internal projects to enhance the customer experience.

About You:

To be successful in this role, you will need to have:

  • 2+ years of relevant experience in customer engineering or user-oriented software engineering.
  • Proficient in managing technical client relationships and diving into codebases.
  • Experience in managing complex software projects with internal and external stakeholders.
  • Strong communication skills, with the ability to explain technical concepts effectively.
  • Agile and adaptable, thriving in a dynamic environment.

What We Offer:

As a Customer Engineer at Intoude Foundation, you will have the opportunity to work in a stimulating, fun, and caring work environment with high ambition. You will also have access to:

  • A competitive compensation package, including an attractive employee option program.
  • Unlimited PTO and flexible working schedule.
  • A stipend for home office setup and co-working space.


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