Customer Solutions Specialist
2 weeks ago
About the Role:
We are seeking a highly skilled Customer Engineer to join our team at Intoude Foundation. As a Customer Engineer, you will be responsible for designing and implementing technical solutions using the Enode API based on customer needs.
Key Responsibilities:
- Design and implement technical solutions using the Enode API based on customer needs.
- Advise customers on product architecture and best practices for API usage.
- Provide ongoing technical support, including debugging and issue resolution.
- Proactively identify and implement fixes and improvements in the Enode codebase.
- Champion new products and features based on customer feedback.
- Drive internal projects to enhance the customer experience.
About You:
To be successful in this role, you will need to have:
- 2+ years of relevant experience in customer engineering or user-oriented software engineering.
- Proficient in managing technical client relationships and diving into codebases.
- Experience in managing complex software projects with internal and external stakeholders.
- Strong communication skills, with the ability to explain technical concepts effectively.
- Agile and adaptable, thriving in a dynamic environment.
What We Offer:
As a Customer Engineer at Intoude Foundation, you will have the opportunity to work in a stimulating, fun, and caring work environment with high ambition. You will also have access to:
- A competitive compensation package, including an attractive employee option program.
- Unlimited PTO and flexible working schedule.
- A stipend for home office setup and co-working space.
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