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Hotel Operations Manager

1 week ago

Dubai, Dubai, United Arab Emirates Thomson Reuters Full time
About the Role:

The Hotel Operations Manager is responsible for overseeing the daily operations of our guest relations team. This includes ensuring exceptional guest experiences, maintaining high standards of cleanliness and organization in the lobby and Guest Relations desk, and mentoring and coaching the Guest Relations team to foster a culture of excellence.


Main Responsibilities:

  • Ensure the lobby and Guest Relations desk maintain an impeccable standard of cleanliness and organization.
  • Conduct regular checks of VIP rooms prior to arrival to ensure standards are met.
  • Monitor and manage KPIs related to guest satisfaction, loyalty, and operational efficiency.
  • Serve as a brand ambassador, building strong relationships with guests and fostering loyalty.

Key Relationships:

  • Report directly to the Guest Relations Manager.
  • Collaborate closely with Concierge, Butler, and other operational teams.
  • Engage directly with guests, including VIPs and high-profile individuals.

Qualifications:

  • High visibility and engagement in guest-facing areas.
  • Flexibility to work evenings, weekends, and holidays as required by the operation.
  • Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred.
  • Minimum of 3 years in a guest-facing role within luxury hospitality, with supervisory experience.