Hotel Night Operations Manager

6 days ago


Dubai, Dubai, United Arab Emirates Vignette Collection Full time

Vignette Collection is a diverse group of luxury hotels with a unique approach to hospitality. Our brand redefines the concept of luxury for the better.

Key Responsibilities
  • Oversee and manage night operations at the front desk, ensuring seamless check-in and check-out procedures.
  • Lead by example, handling guest inquiries, requests, and complaints efficiently to achieve high levels of customer satisfaction.
  • Supervise the night audit process, ensuring all financial transactions are accurately recorded and reconciled.
  • Monitor hotel security, coordinate with security personnel, and handle emergency situations with professionalism.
  • Maintain compliance with hotel policies, procedures, and brand standards.
  • Conduct thorough night shift handover reports, communicating key details to the morning shift team to ensure a smooth transition.
  • Manage room availability, oversee late check-outs or early arrivals, and resolve any operational issues that may arise during the night.
  • Provide guidance and support to night shift front desk associates, fostering a positive and productive work environment.
  • Ensure proper handling of guest feedback, escalating issues when necessary to maintain exceptional customer experience.
  • Perform administrative tasks such as updating reports, managing emails, and tracking guest preferences to enhance our services.
  • Coordinate with housekeeping and maintenance teams for urgent room-related issues, maintaining a high level of attention to detail.
  • Maintain a professional and welcoming atmosphere in the lobby and front desk area, reflecting Vignette Collection's commitment to luxury hospitality.
Requirements
  • Prior experience in front office operations, preferably in a supervisory or night shift role.
  • Strong leadership and problem-solving skills to effectively handle challenges and make informed decisions.
  • Excellent communication and interpersonal skills for successful guest interaction and teamwork.
  • Ability to multitask and work efficiently under pressure, maintaining a calm and composed demeanor.
  • Familiarity with hotel property management systems (PMS), preferably Opera or similar software, to streamline operations.
  • Understanding of night audit procedures and financial reconciliations to ensure accuracy and transparency.
  • Familiarity with emergency procedures and security protocols to ensure the safety and well-being of guests and staff.
  • Flexibility to work overnight shifts, weekends, and holidays, demonstrating adaptability and a strong work ethic.
  • High attention to detail and organizational skills to maintain a high level of service quality.
  • Hospitality degree or relevant experience in hotel operations preferred, but not required.

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