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Guest Services Ambassador

2 months ago


Dubai, Dubai, United Arab Emirates The Ritz-Carlton Full time
Job Overview

We are seeking a highly skilled and attentive Guest Services Ambassador to join our team at The Ritz-Carlton Dubai International Financial Centre. As a key member of our Rooms & Guest Services Operations team, you will be responsible for delivering exceptional guest experiences and ensuring that every interaction is personalized and memorable.

Key Responsibilities
  • Respond to guest requests for special arrangements or services, such as transportation, reservations, and dry cleaning, by making arrangements or identifying suitable providers.
  • Provide information to guests about the property and surrounding area amenities, including special events and activities.
  • Answer, record, and process all guest calls, messages, requests, questions, or concerns in a timely and professional manner.
  • Monitor the club lounge for seating availability, service, safety, and well-being of guests.
Requirements
  • High school diploma or equivalent required.
  • No related work experience necessary, but a passion for delivering exceptional guest experiences is essential.
  • Ability to work in a fast-paced environment and maintain a positive attitude under pressure.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
What We Offer

As a Guest Services Ambassador at The Ritz-Carlton, you will have the opportunity to work in a dynamic and supportive environment, with a focus on delivering exceptional guest experiences. We offer a competitive salary and benefits package, as well as opportunities for career growth and development.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.