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Sales and Customer Service Specialist

2 months ago

Dubai, Dubai, United Arab Emirates Precision Hire Solution Full time
About the Role

Precision Hire Solution is seeking a highly skilled and experienced Customer Service Coordinator to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and ensuring seamless order processing and fulfillment.

Key Responsibilities
  • Customer Service
    • Respond to customer inquiries and resolve issues in a timely and efficient manner
    • Provide accurate and helpful information to customers regarding products, services, and company policies
  • Order Processing
    • Process and coordinate all orders received via mail or otherwise following existing company policies and procedures
    • Check incoming stocks of seasonal products against the respective orders on the system
    • Forward details to the Warehouse for delivery
  • Inventory Management
    • Check stock provisions of open orders and follow up pending blocked orders
    • Keep order book up to date reflecting customer cancellations, purchase drops, etc.
  • Reporting and Analysis
    • Prepare Monthly OOH Cancellations, Shortages, Freight, Inventory Valuation, and Physical Inventory reports
    • Prepare Daily Order Fulfilment report in sales order period
  • Collaboration and Communication
    • Provide assistance and support to internal partners including Sales, Marketing, Finance, and Operations representatives relating to order processing
    • Coordinate a cross-functional collaboration with Sales, Marketing, Warehouse, and Finance department towards common goals set by the organization
Requirements
  • Minimum 12 years of experience in sales and/or customer service
  • Strong customer service focus and excellent communication skills
  • Ability to contribute to a team environment where performance is measured
  • Experience in working under pressure to meet deadlines and conflicting priorities
  • Strong Microsoft Office skills
  • Team Player with high level of collaboration
  • Excellent command of English language
  • Experience in SAP preferred but not mandatory
About Precision Hire Solution

Precision Hire Solution is a leading provider of recruitment services. We are committed to providing equal opportunities for all job applicants regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age or disability. We do not tolerate any form of harassment or discrimination.