Reservation Team Lead

4 weeks ago


Dubai, Dubai, United Arab Emirates Shangri-La Group Full time

Job Summary

We are seeking a highly skilled and experienced Reservation Supervisor to join our team at Shangri-La Group. As a key member of our reservations team, you will be responsible for ensuring that our guests receive exceptional service and that our team is equipped to deliver it.

Key Responsibilities

  • Team Leadership
    • Lead and motivate a team of reservations agents to achieve exceptional service standards
    • Develop and implement strategies to improve team productivity and efficiency
  • Guest Experience
    • Work closely with the front office team to ensure seamless guest experiences
    • Monitor and address any guest complaints or concerns in a timely and professional manner
  • Training and Development
    • Provide ongoing training and coaching to reservations agents to ensure they have the skills and knowledge needed to deliver exceptional service
    • Develop and implement training programs to improve team performance and guest satisfaction
  • Operations
    • Monitor and manage the reservations process to ensure that it is running smoothly and efficiently
    • Identify and implement opportunities to improve the reservations process and reduce errors
  • Communication
    • Develop and maintain effective communication with the front office team, other departments, and external partners
    • Ensure that all communication is clear, concise, and professional

Requirements

  • Experience
    • Minimum 2 years of experience in a similar role in a luxury hotel or resort
  • Skills
    • Excellent leadership and communication skills
    • Ability to work in a fast-paced environment and prioritize tasks effectively
    • Strong analytical and problem-solving skills
    • Proficiency in Microsoft Office and Opera PMS system

What We Offer

As a Reservation Supervisor at Shangri-La Group, you will have the opportunity to work with a dynamic and experienced team, develop your skills and knowledge, and contribute to the delivery of exceptional guest experiences. We offer a competitive salary and benefits package, as well as opportunities for career growth and development.


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