Customer Service Representative

6 days ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Designer - Cairo - Egypt Full time
{"Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at KOBusiness Solutions. As a key member of our customer service department, you will be responsible for coordinating daily communications with customers and performing administrative functions to support order fulfillment.

Key Responsibilities

* Efficiently manage customer requests and facilitate communication, both internally and externally, to ensure order throughput and customer satisfaction.
* Verify and convey accurate information such as order status, expediting options, delivery tracking and other customer inquiries regarding orders and general customer service.
* Provide timely resolutions to customers through various communication channels including but not limited to in person, over the phone, and via email.
* Collaborate with internal business partners to ensure customer expectations are exceeded for assigned and unassigned accounts.
* Ensure a high level of accountability and consistency in adhering to customer specific quality, processing, communication and turnaround requirements.
* Assist in administrative functions throughout the Customer Service department including order entry, planning, customer request and department initiatives.
* Develop comprehensive knowledge of the processes and services the company performs to promote the company's brand and capabilities across the industry.
* Conduct and take part in company tours, as well as periodically visit customers to build foundational knowledge of the company's customer base and their expectations.
* Contribute towards various non-routine responsibilities, projects and company initiatives, including ongoing support across logistics, customer service, and data planning functions.
* Take part in applicable ongoing training sessions and continuous process improvement programs and participate in periodic testing and performance evaluations.

Requirements

* At least two years professional experience in a customer service role, preferably in manufacturing.
* PC proficient with a thorough understanding of Microsoft Office applications and capable of learning company's internal ERP software.
* Applicants must have a high school degree at a minimum. College degree or some college coursework is preferred.
* Maintain a professional appearance and uphold a positive company image.
* Bilingual in English/Spanish a plus.

What We Offer

* Annual performance and compensation review, with eligibility for annual bonuses
* 401(k) plan with employer matching and profit sharing
* Premium health insurance as well as supplemental vision and dental insurance plans
* Company paid and supplemental life insurance and AD&D
* Company paid holidays and personal paid time-off (accrual & enrollment package)

Job Type: Direct Hire
Rate of Pay: $20 - $22/hr


  • Abu Dhabi, Abu Dhabi, United Arab Emirates STAR SERVICES LLC. Full time

    Customer Service RepresentativeAbout the RoleSTAR SERVICES LLC. is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients through phone calls, emails, and other communication channels.Key ResponsibilitiesHandle customer...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Halian uae Full time

    Job Profile: Customer Care RepresentativeWe are seeking a highly skilled Customer Care Representative to join our team at Halian UAE. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving complex customer issues, and ensuring customer satisfaction.Key Responsibilities:Provide...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Shangri-La Group Full time

    Customer Service RepresentativeWe are seeking a skilled Customer Service Representative to join our team at Shangri-La Hotel Qaryat al Beri, Abu Dhabi. As a key member of our Rooms Division, you will be responsible for providing exceptional service to our guests.Key Responsibilities:Interact with clients to understand their needs and preferences.Respond...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Halian uae Full time

    Job Profile: Customer Care RepresentativeKey Responsibilities:• Provides information on a variety of complex customer service issues requiring knowledge of life and health insurance, annuity, and investment products and transactions, focusing on customer satisfaction, quality, and efficiency.• Communicates with customers regarding service requests or...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Halian uae Full time

    Job Profile: Customer Care RepresentativeKey Responsibilities:• Provides information on a variety of complex customer service issues requiring knowledge of life and health insurance, annuity, and investment products and transactions, focusing on customer satisfaction, quality, and efficiency.• Communicates with customers regarding service requests or...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Sunbulah Group Full time

    Job Summary:As a Customer Service Representative at Sunbulah Group, you will play a vital role in providing exceptional personal banking solutions to our customers. Your primary responsibility will be to manage day-to-day interactions with new customers, identify and act on new sales opportunities, and develop relationships in accordance with our agreed...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates ADIB - Abu Dhabi Islamic Bank Full time

    Job Description**Role:** Customer Service Representative**Location:** Abu Dhabi - Baniyas Branch**Job Summary:**We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at ADIB - Abu Dhabi Islamic Bank. As a key member of our Call Center team, you will be responsible for delivering exceptional customer service...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Aldar Education Full time

    Job DescriptionWe are seeking a highly skilled and professional Customer Service Representative to join our team at Aldar Education. As a key member of our front desk team, you will be responsible for providing exceptional customer service to all visitors and staff, representing the Academy in a professional manner.Key Responsibilities:Deliver High-Quality...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Abu Dhabi Global Market ADGM Full time

    Job Summary:We are seeking a highly skilled and customer-focused Chat Support Representative to join our team at Abu Dhabi Global Market ADGM. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients through online chat.Key Responsibilities:Respond to Customer Inquiries: Respond to customer...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates The First Group Dubai Full time

    Job SummaryWe are seeking a highly skilled and experienced Customer Service Representative to join our team at The First Group Dubai. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our guests, ensuring that they have a memorable and enjoyable dining experience.Key ResponsibilitiesWelcoming Guests:...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates teleperformance Full time

    Customer Service Executive RoleWe are seeking a skilled Customer Service Executive to join our team at Teleperformance. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients.Key Responsibilities:Utilize customer relationship management software to deliver top-notch customer...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates The First Group Dubai Full time

    Job SummaryWe are seeking a highly skilled and experienced Customer Service Representative to join our team at The First Group Dubai. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our guests, ensuring that they have a memorable and enjoyable dining experience.Key ResponsibilitiesWelcoming Guests:...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates ALKHALEEJ TRAINING & EDUCATION Full time

    We are seeking a skilled and professional Customer Service Representative to join our team at ALKHALEEJ TRAINING & EDUCATION. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients by answering their questions, handling complaints, and troubleshooting issues with our products and services.The...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates teleperformance Full time

    Job Summary: We are seeking a highly skilled and experienced Customer Service Representative to join our team at Teleperformance. As a key member of our customer experience team, you will be responsible for providing exceptional service to our clients through effective communication and problem-solving skills.Key Responsibilities:Provide top-notch customer...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates AL QANNAATII-BKC Full time

    Company Overview: AL QANNAATII-BKC is seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team.Job Type: Full-timeKey Responsibilities:Provide exceptional support to clients and customers.Handle inquiries and resolve issues efficiently.Maintain a positive and professional demeanor in all interactions.Requirements:Must be...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates ALKHALEEJ TRAINING & EDUCATION Full time

    We are seeking a highly skilled and professional Customer Service Representative to join our team at ALKHALEEJ TRAINING & EDUCATION. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers through various communication channels.Key Responsibilities:Respond to customer inquiries and resolve...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates AL QANNAATII-BKC Full time

    Company Overview: AL QANNAATII-BKC is a leading organization in the construction sector, dedicated to delivering exceptional service and support.Position: We are seeking a dynamic Customer Service Representative to join our team.Job Type: Full-timeKey Responsibilities:Engage with clients to address inquiries and provide assistance.Maintain a high level of...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates MAJID AL FUTTAIM Full time

    Job SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at Majid Al Futtaim. As a key member of our Customer Service team, you will be responsible for providing exceptional service to our customers, ensuring a smooth and enjoyable experience at our shopping centers.Key...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates ParkerConnect Full time

    About the Role:ParkerConnect is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Customer Service:Respond to customer inquiries and resolve issues in a timely...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Duserve Full time

    Roles and Responsibilities:Job Summary:Duserve is seeking a highly skilled and experienced Customer Service Representative to join our team in Dubai, United Arab Emirates. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our clients and ensuring a seamless experience for all visitors.Key...