Customer Service Representative
6 days ago
We are seeking a highly skilled Customer Service Representative to join our team at KOBusiness Solutions. As a key member of our customer service department, you will be responsible for coordinating daily communications with customers and performing administrative functions to support order fulfillment.
Key Responsibilities
* Efficiently manage customer requests and facilitate communication, both internally and externally, to ensure order throughput and customer satisfaction.
* Verify and convey accurate information such as order status, expediting options, delivery tracking and other customer inquiries regarding orders and general customer service.
* Provide timely resolutions to customers through various communication channels including but not limited to in person, over the phone, and via email.
* Collaborate with internal business partners to ensure customer expectations are exceeded for assigned and unassigned accounts.
* Ensure a high level of accountability and consistency in adhering to customer specific quality, processing, communication and turnaround requirements.
* Assist in administrative functions throughout the Customer Service department including order entry, planning, customer request and department initiatives.
* Develop comprehensive knowledge of the processes and services the company performs to promote the company's brand and capabilities across the industry.
* Conduct and take part in company tours, as well as periodically visit customers to build foundational knowledge of the company's customer base and their expectations.
* Contribute towards various non-routine responsibilities, projects and company initiatives, including ongoing support across logistics, customer service, and data planning functions.
* Take part in applicable ongoing training sessions and continuous process improvement programs and participate in periodic testing and performance evaluations.
Requirements
* At least two years professional experience in a customer service role, preferably in manufacturing.
* PC proficient with a thorough understanding of Microsoft Office applications and capable of learning company's internal ERP software.
* Applicants must have a high school degree at a minimum. College degree or some college coursework is preferred.
* Maintain a professional appearance and uphold a positive company image.
* Bilingual in English/Spanish a plus.
What We Offer
* Annual performance and compensation review, with eligibility for annual bonuses
* 401(k) plan with employer matching and profit sharing
* Premium health insurance as well as supplemental vision and dental insurance plans
* Company paid and supplemental life insurance and AD&D
* Company paid holidays and personal paid time-off (accrual & enrollment package)
Job Type: Direct Hire
Rate of Pay: $20 - $22/hr
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