Executive Leisure Manager

1 week ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Mandarin Oriental Hotel Group Full time
Job Summary

We are seeking a highly skilled and experienced Executive Leisure Manager to join our team at Mandarin Oriental Hotel Group. As a key member of our recreation department, you will be responsible for overseeing the day-to-day operations of our leisure facilities, ensuring a high level of customer satisfaction and exceeding guest expectations.

Key Responsibilities
  • Facility Management: Ensure the reception area is clean and tidy at all times, and report any maintenance or repair issues to the supervisor.
  • Guest Services: Interact with guests, members, and colleagues to promote and administer the use of our recreation facilities, including the pool, beach, and other amenities.
  • Reservations and Payment: Oversee all reservations, payment, and tracking procedures for our recreation facilities.
  • Inventory Management: Assist in ordering items through our SCM purchasing system and maintain accurate inventory records.
  • Safety and Security: Promote the rules and regulations of our recreation facility to ensure the safety and welfare of guests and members.
  • Customer Service: Create a warm welcome and promote a fun and relaxing atmosphere for all guests using our facilities.
  • Administrative Tasks: Execute all reception duties, including booking system management, collection of money, and handling guest and member enquiries.
  • Revenue Growth: Upsell and promote our leisure facilities and services, including pool and beach day passes, sport and activity programs, membership, and retail items.
  • Department Administration: Manage recreation department administration work, including staff payroll, inventories, and membership records.
  • Support and Training: Support other recreation staff to deliver guest and member services, and provide training and guidance as needed.
Requirements
  • High school diploma or equivalent required; degree in hospitality or related field preferred.
  • Minimum 2 years of experience in a recreation or leisure management role.
  • Excellent communication and customer service skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Basic computer skills and knowledge of inventory management systems.


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