Senior Operations Manager

2 weeks ago


Dubai, Dubai, United Arab Emirates Delivery Hero SE Full time
Key Responsibilities:

• Ensure adherence to performance standards and operational protocols, developing and managing patroller rosters based on city requirements and special events.

• Analyze performance data to manage and enhance patroller performance, creating comprehensive reports to identify areas of concern and showcase findings to the City Manager.

• Ensure patroller compliance with uniforms, data handling, tasks, and environmental health and safety regulations, conducting spot checks and creating SOPs for various patroller procedures.

• Design and deliver training programs to upskill patrollers, ensuring they meet and exceed job requirements.

• Serve as the primary contact between patrollers and various internal teams, overseeing the documentation of legal fines, vehicle compliance, and the tracking of all legal document expirations. Prepare patroller invoices and purchase orders for financial processing.

• Foster a culture of excellence and accountability within the patroller team, promoting a customer-centric approach to service delivery and continuous improvement.

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