Senior Operations Manager
4 weeks ago
We are seeking a highly skilled Senior Operations Manager to join our team at Talent Pal. The ideal candidate will have a proven track record of managing successful BPO projects and delivering results.
Key Responsibilities:
• Manage a team of managers to ensure they meet project targets and deliverables.
• Monitor team performance and provide coaching and feedback to improve results.
• Ensure compliance with client requirements, policies, and procedures.
• Identify process improvements and recommend solutions to enhance efficiency and effectiveness.
• Collaborate with other departments to develop and implement new processes, procedures, and systems to improve service delivery.
• Prepare and analyze reports on operational performance and recommend improvements where necessary.
• Maintain open communication with clients, stakeholders, and team members to ensure project success.
Requirements:
• Bachelor's degree in Business Operations Management or a related field.
• Minimum of 8 years of experience in a similar role with at least 5 years in a BPO environment.
• Proven track record of managing successful BPO projects and delivering results.
• Strong leadership and people management skills with the ability to motivate and inspire teams.
• Excellent communication and interpersonal skills with the ability to build strong relationships with clients and stakeholders.
• Solid understanding of BPO industry trends and best practices.
• Proficient in Microsoft Office and project management tools.
• Six Sigma Lean and COPC certifications are a plus.
• Arabic and English languages (Bilingual) are mandatory.
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