Bell Attendant

3 weeks ago

Abu Dhabi, United Arab Emirates Rixos Marina Abu Dhabi Full time

**Bell Attendant**
Rixos Marina Hotel Abu Dhabi is currently seeking a dynamic and experienced Bell Attendant to join our prestigious luxury hotel. As a Bell Attendant, you will be an ambassador of hospitality, ensuring our guests' arrival and departure experiences are seamless and memorable. Your warm personality, impeccable manners, and efficiency will contribute to the overall satisfaction of our discerning guests.

**What is in it for you?**
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

**What you will be doing**:

- Provide a warm and gracious welcome to all arriving guests, creating a positive first impression that sets the tone for their stay.
- Assist guests with their luggage upon arrival and departure, handling their belongings with care and ensuring they are promptly delivered to their rooms or vehicles.
- Offer information and assistance with various hotel facilities, services, and local attractions to enhance guests' overall experience.
- Escort guests to their rooms, demonstrating an in-depth knowledge of the property's layout and room amenities.
- Be attentive to guests' needs throughout their stay, providing prompt response to any requests or inquiries they may have.
- Maintain the lobby and entrance area in a neat and tidy manner, ensuring it reflects the hotel's luxurious ambiance.
- Collaborate closely with the front desk and valet parking teams to ensure smooth coordination of guest services.
- Handle guest complaints or concerns professionally, taking appropriate steps to resolve issues or escalate matters to the relevant supervisor when necessary.
- Adhere to hotel policies and procedures to ensure the safety and security of guests and their belongings.
- Other duties as assigned

***Your experience and skills include**:

- Previous experience as a Bell Attendant or in a similar guest-facing role within a luxury hotel is highly desirable.
- Exceptional interpersonal and communication skills, with the ability to interact comfortably with guests from diverse backgrounds.
- Impeccable grooming standards and a professional demeanor.
- Strong organizational skills and the ability to multitask in a fast-paced environment.
- Physical stamina to handle luggage and assist guests with mobility challenges.
- Fluent proficiency in English; additional language skills are advantageous.
- A passion for delivering outstanding customer service and a dedication to exceeding guests' expectations.
- Flexibility to work varied shifts, including weekends and holidays, as the hotel operates 24/7.

**Your team and working environment**:
Rixos Marina Abu Dhabi is an iconic architectural landmark that unites the very best of Arabic and Turkish culture, dining and hospitality. Located in the heart of Abu Dhabi's retail, entertainment and residential hub, Rixos Marina Abu Dhabi is a multifaceted resort presiding over sparkling waters and a sandy shoreline. Rixos Marina Abu Dhabi reflects the versatility of Abu Dhabi as both a cosmopolitan city abounding with enriching experiences and an archipelago with a rich natural and aquatic heritage. Rixos Marina Abu Dhabi seamlessly fuses sophisticated aquatic and arabesque design to tell the story of Abu Dhabi from its ancient seafaring origins to a thriving cosmopolitan city that takes pride in its heritage and ultimate luxury experiences. As a destination, Rixos Marina Abu Dhabi dares to be different, elevating guest experience through incredible design, amenities, ambience, gastronomy, entertainment, and leisure.

**Our commitment to Diversity & Inclusion**:
***
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

**Why work for Accor?**
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Do what you love, care for the world, dare to challenge the status quo
**#BELIMITLESS

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