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Cultural Programs Coordinator

2 weeks ago

Abu Dhabi, Abu Dhabi, United Arab Emirates BLR WORLD Full time
About BLR WORLD

BLR WORLD is a renowned talent consultancy providing expert staffing solutions for the culture, entertainment, and events sectors. Our mission is to enable organizations to deliver exceptional visitor experiences through our specialized services in HR Consultancy, Recruitment, Training, and Operations.

Key Role Responsibilities
  • Exhibition Staffing:
    • Manage and coordinate a team of 24 Museum Educators responsible for delivering tours, workshops, and live interpretation across museum spaces.
    • Ensure Museum Educators engage diverse audiences, including the general public and students from schools and universities.
    • Coordinate shifts and rosters to cover all opening hours, up to 365 days a year.
    • Staffing Requirements:
      • Museum Educator Training Manager (1 per shift)
      • Museum Educator (10 per shift) UAE Nationals required.

    • Recruitment efforts will commence in Q2 2025, with a starting date of June 2025.

    • The museum operates 10am to 8pm, 7 days a week (Public); schools arrive at 9am.

    • Tours and Workshops take place between 10:30am - 3pm and 4pm - 7:30pm.

    • School Tours & Workshops occur between 9am - 12pm.

    • Public Workshops happen between 2pm - 7:30pm.

  • Client Service:
    • Serve as the main point of contact for ZNM and DCT, ensuring satisfaction.
    • Regularly meet with the Interpretation Unit Head to review operations and improvements.
    • Maintain proactive communication with ZNM management to address challenges.
  • Reporting and Analysis:
    • Ensure accurate and timely payroll data submission.
    • Provide reports on staffing performance, attendance, visitor feedback, and operational outcomes.
    • Report daily, weekly, monthly, and annually on staff performance and satisfaction.
    • Conduct weekly on-site meetings at ZNM for the first 3 months; frequency may reduce thereafter.
    • Work closely with the BLR WORLD team to exceed ZNM's museum education expectations.
  • Staff Development:
    • Oversee Museum Educators' performance and professional growth.
    • Collaborate with the Training Manager to assess and address training needs.
    • Foster a professional, inclusive, and engaging team culture.
  • Operational Excellence:
    • Establish and evaluate key performance indicators (KPIs) for Museum Educators.
    • Implement continuous improvements based on visitor feedback and operational data.
  • Administrative Duties:
    • Ensure operations comply with ZNM policies, safety standards, and cultural sensitivities.
    • Maintain accurate records of staffing schedules, training, and performance evaluations.
    • Compile reports for the client and internally on a weekly, monthly, and quarterly basis.