Enterprise Networking Solutions Expert

3 days ago


Dubai, Dubai, United Arab Emirates Al-Futtaim Full time

What You Will Do:

You will be responsible for providing expert-level technical support to customers, including post-sales support, implementation, and maintenance of data network infrastructure solutions. You will also coordinate with customers, principals, service providers, and business partners to ensure successful project delivery.

Responsibilities Include:

  • Imparting post-sales technical support as per SLA signed with customers
  • Implementation of data network and ICT solutions in coordination with customers, principals, service providers, and business partners
  • Monitoring and maintaining enterprise-level network hardware and applications at customer premises
  • Advanced diagnostics and monitoring of data network infrastructure solutions
  • Monitoring network engineering performance and ensuring system availability and reliability
  • Configuring and installing routers, switches, firewalls, load balancers, VPNs, and QoS
  • Performing network maintenance and system upgrades, including service packs, patches, hot fixes, and security configurations
  • Maintaining current working knowledge of relevant system technologies
  • Attending service requests, preventive maintenance health checks, and change management activities
  • Ensuring committed timelines are met for projects at customer sites within agreed scope, cost, and quality
  • Training customers on system usage
  • Prioritizing workload to maximize productivity and minimize customer downtime


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