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Salesforce Einstein Developer

2 weeks ago

Dubai, Dubai, United Arab Emirates Max Accelerate Full time
About Kompetenza

Kompetenza is a leading Salesforce partner providing innovative solutions for corporate services cloud and employer of record (EOR). We strive to transform businesses through AI-driven automation, Salesforce Service Cloud, and self-service portals. Our mission is to revolutionize customer service and sales by harnessing cutting-edge AI and automation technologies within and beyond the Salesforce ecosystem.

Job Description

We are seeking an entry-level Salesforce AI & Automation Associate to contribute to the development of AI-powered service and sales agents within our customer self-service portal. The successful candidate will collaborate in automating workflows, integrating AI tools, and enriching customer self-service experiences. Moreover, they will work with diverse AI and automation technologies outside of Salesforce, encompassing third-party AI platforms and APIs.

Main Responsibilities

  • AI & Automation Development
    • Support the creation of chatbots and virtual agents using Salesforce Einstein AI & AgentForce solutions
    • Assist in configuring Salesforce Flow, Omni-Channel Routing, and AI-driven case management
    • Work with third-party AI and automation tools (e.g., ChatGPT, NLP services, RPA tools)
    • Learn how to integrate AI-powered workflows across different platforms to enhance efficiency
  • Client Partnership
    • Work closely with clients to grasp their needs and lead them through the AI journey
    • Assist in educating client teams on utilizing AI-powered service and sales tools
    • Help craft and implement bespoke AI solutions aligned with business necessities
    • Offer continuous support and mentorship to clients throughout the AI adoption process
  • Process Enhancement
    • Assist in constructing and automating customer interactions using AI-driven tools
    • Support cross-platform AI integrations, encompassing non-Salesforce automation solutions
    • Collaborate with senior engineers to test, refine, and improve AI-powered service experiences
  • Knowledge Acquisition
    • Maintain awareness of AI trends within and beyond the Salesforce ecosystem
    • Collaborate with sales, service, and technical teams to implement AI solutions
    • Participate in training sessions and mentorship programs to hone expertise in AI and automation